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Nuance Dragon NaturallySpeaking v.12 top competitors and alternatives in 2021

Shlomi Lavi / updated: Aug 13, 2019

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

Nuance Dragon NaturallySpeaking v.12 is a fantastic tool with many features, but it’s important to make sure you’re choosing the right Customer Service software for your company and its unique needs. Nuance Dragon NaturallySpeaking v.12 has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

Who are Nuance Dragon NaturallySpeaking v.12 main alternatives?

Here are the top 4 alternatives to Nuance Dragon NaturallySpeaking v.12 that are worth checking out: Customer Thermometer for SMBs, Zoho Support for large size business, Kayako Fusion for growing companies, and CloudCherry for startups and SMBs.

1. Customer Thermometer - Best for SMBs

Customer Thermometer is an alternative Customer Service software, Customer Thermometer used on the cloud, Nuance Dragon NaturallySpeaking v-12 cloudCustomer Thermometer, with a pricing score of 5.8 is considered more expensive to implement than Nuance Dragon NaturallySpeaking v-12 with a score of 3.8.

Customer Thermometer is rated 4.8 stars by ITQlick experts, both software products offer a good range of features (Customer offers 9 main features).

Compare head to head: Customer Thermometer Vs Nuance Dragon NaturallySpeaking v-12

2. Zoho Support - Best for Large Business

Zoho Support is an alternative Customer Service software, Zoho Support used on the cloud, Nuance Dragon NaturallySpeaking v-12 cloudZoho Support, with a pricing score of 3.6 is considered less expensive to implement than Nuance Dragon NaturallySpeaking v-12 with a score of 3.8.

Zoho Support is rated 5 stars by ITQlick experts, both software products offer a good range of features (Zoho offers 43 main features).

Compare head to head: Zoho Support Vs Nuance Dragon NaturallySpeaking v-12

3. Kayako Fusion - Best for Growing Companies

Kayako Fusion is an alternative Customer Service software, Kayako Fusion used on the cloud, Nuance Dragon NaturallySpeaking v-12 cloudKayako Fusion, with a pricing score of 3.2 is considered less expensive to implement than Nuance Dragon NaturallySpeaking v-12 with a score of 3.8.

Kayako Fusion is rated 3.3 stars by ITQlick experts, both software products offer a good range of features (Kayako offers 26 main features).

Compare head to head: Kayako Fusion Vs Nuance Dragon NaturallySpeaking v-12

4. CloudCherry - Best for NO Budget or Start up Companies

CloudCherry is an alternative Customer Service software, CloudCherry installed on-premises or used cloud based, Nuance Dragon NaturallySpeaking v-12 cloudCloudCherry, with a pricing score of 5.4 is considered more expensive to implement than Nuance Dragon NaturallySpeaking v-12 with a score of 3.8.

CloudCherry is rated 4 stars by ITQlick experts, both software products offer a good range of features (CloudCherry offers 18 main features).

Compare head to head: CloudCherry Vs Nuance Dragon NaturallySpeaking v-12

5. Pipeline Pilot

Pipeline Pilot is an alternative Customer Service software, Pipeline Pilot cloud, Nuance Dragon NaturallySpeaking v-12 cloudPipeline Pilot, with a pricing score of 5.6 is considered more expensive to implement than Nuance Dragon NaturallySpeaking v-12 with a score of 3.8.

Pipeline Pilot is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (Pipeline offers 4 main features).

Compare head to head: Pipeline Pilot Vs Nuance Dragon NaturallySpeaking v-12

6. Cisco WebEx Support Center

Cisco WebEx Support Center is an alternative Customer Service software, Cisco WebEx Support Center used on the cloud, Nuance Dragon NaturallySpeaking v-12 cloudCisco WebEx Support Center, with a pricing score of 6.6 is considered more expensive to implement than Nuance Dragon NaturallySpeaking v-12 with a score of 3.8.

Cisco WebEx Support Center is rated 3.1 stars by ITQlick experts, both software products offer a good range of features (Cisco offers 6 main features).

Compare head to head: Cisco WebEx Support Center Vs Nuance Dragon NaturallySpeaking v-12

7. Sales Service Cloud

Sales Service Cloud is an alternative Customer Service software, Sales Service Cloud used on the cloud, Nuance Dragon NaturallySpeaking v-12 cloudSales Service Cloud, with a pricing score of 4.2 is considered more expensive to implement than Nuance Dragon NaturallySpeaking v-12 with a score of 3.8.

Sales Service Cloud is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Sales offers 43 main features).

Compare head to head: Sales Service Cloud Vs Nuance Dragon NaturallySpeaking v-12

8. CSDP Service Relationship

CSDP Service Relationship is an alternative Customer Service software, CSDP Service Relationship installed on-premises or used cloud based, Nuance Dragon NaturallySpeaking v-12 cloudCSDP Service Relationship, with a pricing score of 4 is considered more expensive to implement than Nuance Dragon NaturallySpeaking v-12 with a score of 3.8.

CSDP Service Relationship is rated 3 stars by ITQlick experts, both software products offer a good range of features (CSDP offers 23 main features).

Compare head to head: CSDP Service Relationship Vs Nuance Dragon NaturallySpeaking v-12

9. HEAT Cloud Solutions

HEAT Cloud Solutions is an alternative Customer Service software, HEAT Cloud Solutions installed on-premises or used cloud based, Nuance Dragon NaturallySpeaking v-12 cloudHEAT Cloud Solutions, with a pricing score of 5.2 is considered more expensive to implement than Nuance Dragon NaturallySpeaking v-12 with a score of 3.8.

HEAT Cloud Solutions is rated 4 stars by ITQlick experts, both software products offer a good range of features (HEAT offers 33 main features).

Compare head to head: HEAT Cloud Solutions Vs Nuance Dragon NaturallySpeaking v-12

10. Envision Med Spa

Envision Med Spa is an alternative Customer Service software, Envision Med Spa cloud, Nuance Dragon NaturallySpeaking v-12 cloudEnvision Med Spa, with a pricing score of 5.6 is considered more expensive to implement than Nuance Dragon NaturallySpeaking v-12 with a score of 3.8.

Envision Med Spa is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (Envision offers 6 main features).

Compare head to head: Envision Med Spa Vs Nuance Dragon NaturallySpeaking v-12

11. Healthcare Relationship Cloud

Healthcare Relationship Cloud is an alternative Customer Service software, Healthcare Relationship Cloud installed on-premises or used cloud based, Nuance Dragon NaturallySpeaking v-12 cloudHealthcare Relationship Cloud, with a pricing score of 4 is considered more expensive to implement than Nuance Dragon NaturallySpeaking v-12 with a score of 3.8.

Healthcare Relationship Cloud is rated 2.8 stars by ITQlick experts, both software products offer a good range of features (Healthcare offers 10 main features).

Compare head to head: Healthcare Relationship Cloud Vs Nuance Dragon NaturallySpeaking v-12

12. Supportbench Software

Supportbench Software is an alternative Customer Service software, Supportbench Software installed on-premises or used cloud based, Nuance Dragon NaturallySpeaking v-12 cloudSupportbench Software, with a pricing score of 2.6 is considered less expensive to implement than Nuance Dragon NaturallySpeaking v-12 with a score of 3.8.

Supportbench Software is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Supportbench offers 3 main features).

Compare head to head: Supportbench Software Vs Nuance Dragon NaturallySpeaking v-12

Dragon Naturally Speaking Consultants

13. ServiceNow

ServiceNow is an alternative Customer Service software, ServiceNow installed on-premises or used cloud based, Nuance Dragon NaturallySpeaking v-12 cloudServiceNow, with a pricing score of 4 is considered more expensive to implement than Nuance Dragon NaturallySpeaking v-12 with a score of 3.8.

ServiceNow is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (ServiceNow offers 31 main features).

Compare head to head: ServiceNow Vs Nuance Dragon NaturallySpeaking v-12

Author

Shlomi Lavi

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.

Microsoft Office 365 offers two versions – Online Version and Offline Version.

Dragon Naturally Speaking Free Trial

Online versions of the Microsoft Office applications (such as Word, Outlook and Excel) through a web browser,Offline versions enables you to download desktop versions of the Office applications.

Offline version is suitable for all functions of Dragon Naturally Speaking.

The following Nuance Desktop products support dictation only when running Office 365 Online (Online Version):

Dragon Professional Individual
Dragon Legal Individual
Dragon Professional Group
Dragon Legal Group
Note: Full Text Control and Natural Language Processing (NLP) are not supported when running Office 365 Online.

The following Nuance Desktop products are not supported when running Office 365 Online:

Dragon NaturallySpeaking version 13 and earlier
PDF Converter Professional
OmniPage
PaperPort

Note: Nuance Desktop products may have application add-ins (such as toolbar buttons) that are typically enabled in Microsoft Office desktop applications to improve the experience. When running Microsoft Office Online, these application add-ins will not be enabled. Additionally, using Dragon to dictate into Office Online applications may require the use of the Dragon Dictation Box.

To take advantage of all the features of Nuance Desktop products, we recommend using a local installation of Microsoft Office. Certain subscription plans to Microsoft Office 365 include the local desktop version of Microsoft Office